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Koku Bakeshop is committed to ensuring that our website is accessible to people with disabilities. We understand the importance of ensuring that all individuals, including those with disabilities, can access and enjoy our online presence. We continuously work towards enhancing the accessibility of our website to provide a seamless and inclusive experience for all users.

Accessibility Statement

This statement was last updated on [enter relevant date].
At Koku Bakeshop, we are dedicated to making our site, located at [enter site name and address], accessible to individuals with disabilities.

What web accessibility is

Web accessibility allows individuals with disabilities to navigate and interact with websites effectively. It ensures that people with diverse abilities can perceive, understand, navigate, and interact with the web. We strive to provide an online environment that is inclusive and user-friendly for all.

Accessibility adjustments on this site

We have designed and developed our website in accordance with WCAG [2.0 / 2.1 / 2.2 - select relevant option] guidelines, aiming for a level of [A / AA / AAA - select relevant option] accessibility. Our website is compatible with assistive technologies, including screen readers and keyboard navigation. To achieve this, we have implemented the following:



    Utilized accessible design principles and best practices


    Provided alternative text for images to ensure they are accessible to visually impaired users


    Ensured clear and logical navigation throughout the site


    Maintained sufficient color contrast for readability


    Minimized the use of content that may cause seizures or physical reactions


    Ensured all multimedia content is accessible with captions and audio descriptions

If you encounter any accessibility barriers on our website or have any suggestions for improvement, please contact us to let us know how we can assist you. Our dedicated accessibility coordinator can be reached at:



[Name of the accessibility coordinator]


[Phone number of the accessibility coordinator]


[Email address of the accessibility coordinator]

Requests, issues, and suggestions

[Enter a description of the accessibility arrangements in the physical offices / branches of your site's organization or business. The description can include all current accessibility arrangements  - starting from the beginning of the service (e.g., the parking lot and / or  public transportation stations) to the end (such as the service desk, restaurant table, classroom etc.). It is also required to specify any additional accessibility arrangements, such as disabled services and their location, and accessibility accessories (e.g. in audio inductions and elevators) available for use]

Requests, issues, and suggestions

If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:

  • [Name of the accessibility coordinator]

  • [Telephone number of the accessibility coordinator]

  • [Email address of the accessibility coordinator]

  • [Enter any additional contact details if relevant / available]

‪(510) 394-5472‬

310 Westline Dr.

Alameda, CA 94501

​

 

 

© 2025 by Koku Bakeshop. Powered and secured by Wix 

 

What is your refund or cancellation policy?

Since we bake everything to order in small batches, we kindly ask for at least 48 hours notice for cancellations.

  • Cancellations made 48+ hours before pickup/delivery are eligible for a full refund.

  • Cancellations within 48 hours are non-refundable, as ingredients have already been purchased and prep may have begun.

  • No-shows or missed pickups are also non-refundable.

If there's ever an issue with your order, please reach out. We want you to love what you eat and will do our best to make it right!

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